Return & Refund Policy

Welcome to OTB's Return Center.

Are you ready to get started?

Each item we sell is carefully inspected and photographed prior to shipping or delivery. Unfortunately during this COVID-19 Pandemic we cannot offer you a refund or exchange. 

Sale items (if applicable)

Only regular priced items may be returned, unfortunately sale items cannot be returned.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at