Refund policy

 

Welcome to OTB’s Return Center

We’re here to ensure your shopping experience is as seamless and refined as the pieces we design.

Every item at On Top Boutique is meticulously inspected and photographed prior to shipping to ensure quality, authenticity, and the exceptional standard our brand represents.

Returns
Please note that only regular-priced items are eligible for return. Sale or promotional items are considered final sale and cannot be returned or exchanged.

Exchanges
We gladly replace items only if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at info@ontopboutique.com with your order number, photos, and a brief description of the issue. Our team will review your request and provide further instructions promptly.

We take great pride in our craftsmanship and customer experience. Each inquiry is handled with care to ensure your satisfaction and maintain the integrity of our boutique standard.

Thank you for shopping with On Top Boutique — where sophistication meets effortless service.